PRIVACY POLICY

Last Updated: 22 June 2026 


At The Old Pavilion ("we", "us", "our"), we respect your privacy, but we also need certain information from you to provide our services. By using our website or submitting a booking enquiry, you acknowledge and accept the terms outlined in this Privacy Policy.



1. Information We Collect

When you contact us, submit an enquiry, make a booking, or otherwise interact with us, we may collect:

  • Full name

  • Email address

  • Telephone number

  • Postal address

  • Event details

  • Billing and payment information

  • Any additional information you choose to provide


We may also automatically collect certain technical information including:

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Cookies and similar technologies



2. Why We Collect Your Information


We collect and process personal information for legitimate business purposes, including:

  • Responding to enquiries

  • Managing event bookings

  • Providing venue hire services

  • Processing payments

  • Communicating about your event

  • Meeting legal and regulatory obligations

  • Improving our website and services


If you choose not to provide certain information, we may be unable to process your booking or respond to your enquiry.


3. Legal Basis for Processing


Under UK GDPR, we process personal data based on:

  • Performance of a contract

  • Legitimate business interests

  • Compliance with legal obligations

  • Your consent, where applicable



4. How Long We Keep Your Information


We keep personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including legal, accounting, and tax requirements.

Booking records may be retained for up to seven years where required for financial or legal purposes.



5. Sharing Your Information


We do not sell personal information.

We may share information with:

  • Payment processors

  • Professional advisers

  • IT service providers

  • Legal or regulatory authorities where required


We will only share information when necessary and appropriate safeguards are in place.



6. Marketing Communications


We do not believe in filling inboxes with unwanted messages.

If you choose to receive marketing communications, you may withdraw your consent at any time by contacting us or using the unsubscribe option provided in our emails.



7. Cookies

Our website may use cookies to improve functionality, analyse website traffic, and enhance user experience.

You can control or disable cookies through your browser settings, although doing so may affect website functionality.



8. Data Security

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.

However, no online system is completely secure. We cannot guarantee absolute security and you provide information at your own risk.


9. Your Rights

Under UK data protection legislation, you have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of your data where applicable

  • Restrict processing

  • Object to certain processing activities

  • Request data portability

  • Withdraw consent where processing is based on consent


Requests may be subject to legal exceptions and verification of identity.


10. Third-Party Websites

Our website may contain links to third-party websites. Once you leave our website, their privacy practices are their responsibility, not ours.

We strongly recommend reviewing their privacy policies before providing personal information.


11. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children.


12. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our website after any changes constitutes acceptance of the revised policy.


13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
The Old Pavilion

Email: ...................
Telephone: ...................
Address: ...................

If you are dissatisfied with our response, you may contact the UK Information Commissioner's Office (ICO).